KingsGroup Holdings Reviews

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Fraud

I subscribed for extra monthly items in one of their games, worked well for a few months then stopped. I cancelled the service, filed complaint with CS, received a small refund. Now i see they have been charging my credit card for months now $39.95 which is double of what the subscription was for and no service. Filed a complaint and no reply, filed a dispute with my credit card and they keep insisting I subscribed for a monthly service. Now I am forced to close that credit card just to get rid of them.

User's recommendation: Keep away from this company they are crooks.

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ID
#3030142 Review #3030142 is a subjective opinion of poster.
Location
Augusta, Georgia
Pros
  • Games are fun
Cons
  • Customer service non existent

Coz you asked

War of Dragons (maintenance) you started the maintenance at 0800 today, 6.5 hrs later maintenance doest appear to be finished and then I notice your doing maintence on this game till the 26/10/2022.Really a year to fix the problems

User's recommendation: Don't bother downloading this game(War of Dragons) by Kings group.

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ID
#3009481 Review #3009481 is a subjective opinion of poster.
Location
Derby, England

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Verified Reviewer
New Reviewer
SI play State Of Survival in state 664. I have an isssue (which I think is an ingame error) and service rep, Lily, closed my ticket because she said it wasnt an error. I had asked for an explanation and was told, AS STATED BEFORE, IT IS NOT A GAME ERROR. I was told to...
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ID
#2951177 Review #2951177 is a subjective opinion of poster.
Location
Summerfield, Florida
Preferred solution
Lily’s job should be immediately terminated!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charging account and not giving the items

KingsGroup Holdings - Charging account and not giving the items
KingsGroup Holdings - Charging account and not giving the items
KingsGroup Holdings - Charging account and not giving the items
Update by user Sep 20, 2021

An automated message replied to me twice asking who the player that harassed me is. It can not even figure out that I am trying to get my items from a purchase.

Original review posted by user Sep 20, 2021
Bought a 5$ USD pack. KG charged me 4.99, 6.99, 9.99, and 19.99. I only got the items for the pack I authorized purchase for then notices that "due to my recent refund they eat my money and I can suck a ***

User's recommendation: Do not spend money they are shady prices and Customer Service is automated replies until you give up and ask Google for help.

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ID
#2890339 Review #2890339 is a subjective opinion of poster.
Loss
$40
Preferred solution
Deliver product or service ordered
New Reviewer

Lack of service

Customer service is impossible to receive..,,..,.,,,,,,,,,.,.,..,,,,..,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
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ID
#2889963 Review #2889963 is a subjective opinion of poster.
Location
Lincolnton, North Carolina
Preferred solution
Fix

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Verified Reviewer
New Reviewer

Stolen Money

On 04/14/2021 I tried to buy a $4.95 bundle being offered. The purchase went through but I never received the bundle. I thought there was a glitch so I tried again to buy this bundle and another $4.95 was paid but no product was given. I put in a complaint to their support team and 14 days later they still have not addressed the issue. Absolute thieves. Do NOT give them your money. You would be better off burning your cash. At least you would get a little heat from it. With this company you get nothing but the cold shoulder. Disgraceful and dishonest company. The fact they dont have an email or phone number says a lot.

User's recommendation: DO NOT GIVE THEM YOUR MONEY.

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ID
#2526122 Review #2526122 is a subjective opinion of poster.
Product
Kingsgroup Holdings State Of Survival Video Game
Cons
  • Steal your money
Loss
$10
Preferred solution
Deliver product or service ordered
New Reviewer

Transaction fraud

KingsGroup Holdings - Transaction fraud
KingsGroup Holdings - Transaction fraud
KingsGroup Holdings - Transaction fraud
KingsGroup Holdings - Transaction fraud
KingsGroup Holdings - Transaction fraud
KingsGroup Holdings - Transaction fraud
Update by user Feb 12, 2021

Kingsgroup has given more of bs gifts that do not add up to what was removed. Because of extra's I already had I was able to replace the items taken though not back to the level they were when taken.

There is no real hurry to respond to any contact other than the hired CS that just lets you know the concern has been forward to the developer. I see nothing coming out of this other than not spending money anymore which is difficult to do when you as high a level as I am.

Original review posted by user Jan 12, 2021
On Dec.17, 2020 there was purchase packages available, however, 1 package had an excessive amount of an item. All that purchased this package before it was removed have been punished by some means of items being taken from them to help reclaim lost income on the developers part. Best I can tell if you buy what's in the package it is all yours per advertisement. Anything there after the purchase is also yours. Unless refunding money for said upgrades(all) is done. I believe that Kings Group Holdings is either responsible for replacing what was taken or significant income reimbursement is needed to all players effected.

User's recommendation: Don't spend money on any Kings Group Holdings products.

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ID
#2377037 Review #2377037 is a subjective opinion of poster.
Loss
$1500
Preferred solution
Deliver product or service ordered

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